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Welcome Guest 20 February 2017

FAQ

 

Why is there no free trial period? We are running this site with very low overheads, and if we offered a free trial, particularly to public sector bodies, we would have to provide a much higher level of liaison between IT managers and potential subscribers, which would put the cost up. We have also considered giving people immediate access to the protected material as soon as they have said that they would subscribe, but we know that the level of bureaucracy in organisations is such that it might then take weeks to invoice and collect the fee, and the information would risk being abused or devalued in the mean time. So we have compromised with a very full Site Demo section, which shows off some of our information, and some of the questions and answers provided, for free.

Why is there a reduction for small authorities? Authorities with smaller populations get less money from the government for social caring functions than do those with larger populations, and have less money to spend on expertise. Their lawyers are more likely to have to cover housing and education law as well as social services, and their social care staff may have to fill more roles than is normal. We do not want to deter authorities from signing up as corporate subscribers, just because of the fee.

Can a subscriber restrict access to fewer than all its staff - eg just for its lawyers, or senior managers? Yes, through restricted disclosure of the username and password. There is no discount, based on a small number of actual users, however, for organisations who wish to do this, since the real aim of the site is to spread information to the widest number of people possible.

What is your cookies policy? We send you a cookie if you are an individual subscriber or a small organisation using a dial up modem connection to the internet. A cookie is a small text file which sits in your computer and responds to a search tool of ours, when you attempt to visit the site. We do not use cookies to track you in any other way or to gather any information about you that you do not know about. If you are a 'corporate' type subscriber, you will have provided your external IP address or address range, in advance, as part of the registration process, and the system will check that your PC's IP address comes within that range.

How do I find out our external IP address or address range? Your organisation's IT manager will be able to tell you. A single IP address is a string of up to 12 numbers, in 4 chunks, separated by dots. An IP address range is 2 strings of such numbers, signifying the beginning and end of a whole load of IP addresses. We stress that it is the non-confidential external facing IP address we need, not the internal confidential one. If you have a single IP address, then the form prompts you to enter it twice, in each set of the boxes on the form. You can click to make a second pair of boxes appear for a second separate IP address range, if your relevant computers are separately sited.

Can I access the subscription-only parts of the site from other PCs once I've subscribed? No - the licence to access the site is location-specific, so as to protect our revenue stream and the future of the Site. We figure that if your workplace won't subscribe, you may find the individual rate attractive enough to consider using the site at work. If your workplace does subscribe, access may be limited to certain users, or available to all, at the choice of the organisation.

What happens if I delete my cookie? You will have to get us to send you another one, and satisfy us you are not calling in from work. An email to us from the address you originally registered from would do. You may contact our site service team at belinda@careandhealthlaw.com

What happens if I up-grade my computer in the middle of the subscription year?You will have to get us to send you another cookie. Please see previous answer.

What happens if my workplace adds more PCs to its network?The IT manager will have to tell us the new IP address range or else the new PCs will not get access. You may need to get him or her to contact our site service team at belinda@careandhealthlaw.com

What should I do if something goes wrong with Site access?You should contact belinda@careandhealthlaw.com after having followed any other advice which might be automatically generated by the Site in response to a login difficulty.

What should I do if I have a problem with an invoice? You should contact belinda@careandhealthlaw.com, if it is a Care and Health Law subscription price or invoice problem.

How can I be sure of remembering to renew my subscription? Never fear! We send you a reminder, by email, 3 weeks before the renewal date. If you don't pay the next year's fee within 7 days after the renewal date, we remind you again, and after 21 days after the renewal date, we will void your account.

How often is the Site up-dated? It is updated when resources allow, and that depends on so many other things for a micro-enterprise, that it is not possible to make a particular periodic commitment.

Can I contribute to the Site's Care and Health Law database? Yes, by negotiation as to coverage and remuneration, with Belinda Schwehr, via email on, belinda@careandhealthlaw.com setting out the topic you want to address. Belinda's editorial discretion is final! We are particularly interested in contributions on Welsh and Scots law differences, Manual Handling, Transition, Information Management, Discrimination, Occupational Therapy, Children with Disabilities, Supported Living Developments, Care Standards and Quality and the like.

Can we advertise on the Site? We are sorry, but at this stage, Care and Health Law does not want to clutter up the look of the Site with advertising. Mutual banners might be considered from reputable sites, so email us at belinda@careandhealthlaw.com to check how our current policy is developing.